Legal

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, call (513) 986-5438. If your return is accepted, we will tell you how to send the item back or arrange a pick-up. Items sent back to us without first requesting a return will not be accepted.

You can always call (513) 986-5438 with a return question.

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will do our best to make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as flower, prerolls, and concentrates), custom products (such as special orders or personalized items), and opened packaging. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges for any reason, so please thoroughly review your order details before checking out.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded the price of the product on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, typically about 7 days.

Last updated August 14, 2026.